Technical Support

IE 3.0 Frequently Asked Questions

Q1) When I installed Image Edition, I chose TWAIN scanner support and now I want to use ISIS drivers to scan, what do I do?
A1) Go to the Acquire window, click on the OPTIONS icon and choose ISIS as the scanner type.

Q2) I chose to use TWAIN for scanning, but when I click on the scan button in Image Edition, I get an error that says the file TWAIN_32.DLL is missing; what can I do?
A2) Your scanner should have come with a TWAIN installation diskette, run the install program provided. If you have an older scanner, it might have a 16-bit driver. If this is the case, download TWAIN32.EXE from our website to allow you to scan with 16-bit drivers.

Q3) I am running in 640x480 mode and the thumbnails along the edge of document windows take up too much space, how do I get rid of them?
A3) Under the OPTIONS menu, select PREFERENCES and in the VIEWER section, choose NORMAL view as opposed to THUMBNAIL.

Q4) I was clicking around a document window with the mouse and a hand appeared; what is it?
A4) When viewing documents at a zoom level such that the entire document cannot fit in the window in both the vertical and horizontal directions, the panning hand can be used to move around the document. To activate the panning hand, double-click the left mouse button in the viewing area and release it. Now simply slide the mouse around to move the view. When the mouse hits and edge of the window, continue moving in that direction and the view will continue to pan. To exit from the panning mode, click the left mouse button again. Other functions of the mouse button: clicking the right mouse button will zoom in to a selected area (if there is one) or toggle between 100% zoom and the default view (see PREFERENCES dialog).

Q5) I want to fax a document from Image Edition, how do I do it?
A5) If, as most Windows fax programs do, a print driver is installed by the fax software you are using, simply print from Image Edition and select the fax driver as the destination printer. If you want to create fax files for transmission at a later time, under the FILE menu, EXPORT->PAGE allows documents to be exported into various file formats including fax files.

Q6) I have been using a Windows fax program and have tons of fax pages, how can I create documents in Image Edition from these faxes?
A6) From the Acquire New Documents Window, select IMPORT. Navigate with the Windows file selector to the directory where the fax files are stored and select one or more files to import (more than one file may be selected at once). Image Edition directly supports most proprietary fax files, so conversion is not necessary. The fax pages will appear in the Acquire window and can be grouped together and STORED into documents.

Q7) What is the difference between Personal Image Edition and Professional Image Edition?
A7) Personal Image Edition is a fully functional version of the program with the only restriction being that documents and indexes must reside on drives which are directly connected to the workstation (no LAN drives). Which means that only one user can access the documents. Professional Image Edition allows documents to be shared between users in a LAN environment, it also has plug-in features that will not be offered on the Personal product and supports jukebox drives.

Q8) When I print to SuperDriver, Windows displays an error saying that UNIDRV.DLL is not found; what is wrong?
A8) Image Edition does not install UNIDRV.DLL automatically because this is different on each version of Windows. This message appears because no other print drivers have been installed on your system; install any print driver from the Windows installation disks (CD's) and UNIDRV.DLL will also get installed.

Q9) What is the miniviewer and how do I use it?
A9) After installing Image Edition, the Getting Started icon is an example of what is a miniviewer; it is a self-contained document/viewer executable that can be freely distributed. The miniviewer adds only 47K of overhead to the size of a document. To create a miniviewer, open a document for viewing and under the FILE menu, select EXPORT->MINIVIEWER EXE. Supply a name, and now you have a document that can be distributed to people without an imaging application because the viewer is built in.

Q10) I want to move some documents from one machine to another, how do I do it?
A10) Use COPY FOLDER (Administration menu ->MAINTENANCE) to copy them to another drive (diskette) and on the machine receiving the documents, use the INTEGRATE function (Administration menu ->MAINTENANCE).

Q11) What happens if I forget one of my passwords?
A11) The userIDs/passwords to gain access to the program can be changed by running User Manager. For file cabinet passwords, a superuser can see and change these by EDITing a file cabinet, drawer or folder.

Q12) I created some documents with Personal Image Edition and now I want to install Professional Image Edition, can my documents be migrated?
A12) The upgrade to the Professional version requires no migration at all; documents created with the personal version will all appear the same with the professional version.

Q13) What is Photo CD?
A13) Kodak(tm) created a system of storing high quality images on inexpensive CD's, readable on the computer. Image Edition can view these images and store them along with other documents. Since each image is stored at multiple resolutions, it is necessary to choose which one is to be used when viewing these images; the Photo CD options dialog will appear when any PCD image file is loaded.

Q14) What is batch convert and when would I want to use it?
Q14) Batch Convert (Administration menu) can be used to convert an entire directory of images from one format to another. A possible use would be the following: Suppose you had a directory full of images stored as PCX files; TIFF G4 is a much more efficient storage method and typically takes about 1/3 the space of PCX. The files could be converted to TIFF G4 in one pass, without having to load and save each one manually.

Q15) I want to create documents, but the terms author, keywords and document name don't really apply to my documents, what can I do?
A15) Select the file cabinet which you wish to customize and click on the Edit Filecabinet button (second from left). Press the CUSTOMIZE FIELD NAMES button and assign new names to these fields. The new names will then appear in all parts of Image Edition when referring to the documents. You can also customize the displayed columns on a per file cabinet basis.

Q16) Why are there three printing options: Fit to page, actual size, 100%?
A16) Fit to page will stretch or shrink an image to best make use of all the space on a page. Actual size means that a document which originally was 5x4 inches when scanned, will be 5x4 inches when printed. 100% means that for every document pixel, there will be a corresponding pixel on the printed page; this option is useful for when stretching the image to fit would have undesireable side effects.

Q17) Does Image Edition support Windows NT?
A17) Image Edition can be run on Windows NT, but there is one limitation. The SuperDriver print driver does not work under NT because it is a 16-bit driver; it works under Windows 3.x and Win95. In the near future we will provide a Windows NT version of SuperDriver.

Q18) How big will documents be when stored in Image Edition?
A18) Image Edition stores bilevel images as TIFF G4. A 300dpi 8.5x11 inch page typically requires 50-60K of disk space. Grayscale and color images can require much more space depending on the complexity and bit-depth of the page. Text files are stored compressed and typically require about 1K per 80x66 page.

Q19) I installed the LAN version of Image Edition and was surprised at the various stored file sizes. I use a lot of half tone images and some text.
A19) As we stated in the previous answer, Grayscale and color images require more space. We highly recommend that you test samples of the various document types prior to installation, so that scanner and storage requirements can be more accurately determined.

Q20) How do I rename a Folder?
A20) To rename a folder, select that folder by clicking on it and then click on the EDIT FOLDER icon (the small green folder toolbar icon). Enter a new name and update the password information if desired.

Q21) Can I use other OCR packages with Image Edition?
A21) Not at this time. We reviewed several OCR packages before choosing TextBridge Pro96 and found it a good price-performer.

Q22) Why don't I see any ISIS scanner drivers listed when I press the SELECT SCANNER button?
A22) Check that there is a PIXTRAN directory in your WINDOWS directory and that there are .PXW (.PXN on Windows NT) files for your scanner. Also confirm that there are not older copies of the pixtran DLLS on your machine; look for files with the name PIX*.DLL.